1. Information we collect.
1.1 The Platform collects the following information (identity, personal, general and other categories) when you register and visit the Platform:
1.1.1 Full Name
1.1.2 Email address
1.1.4 Date of birth
1.1.6 Place of residence
1.1.7 Contact Details
1.1.8 Bank /Mobile Banking Information (For Doctors Only)
1.1.9 Medical Experience (For Doctors Only)
1.1.10 National ID (For Doctors Only)
1.1.11 Medical Certification (For Doctor’s Only)
1.2 Personal Information
1.2.3 Body Temperature
1.2.4 Pre-existing medical condition
1.2.5 Medical History
1.2.6 Symptoms ((chronic or acute)
1.2.7 Any other information (medical or otherwise) shared over the Platform
1.3 Transactional information based on your activities on the sites along with billing and other information you provide on the platform.
1.4 Any personal information you provide to us or over the site through correspondence, chats, for dispute resolution, or shared by you from other social websites, services and/or applications;
1.5 Additional information (personal or otherwise) that you may be asked to provide as and when necessary;
1.6 Information from your interaction with our site, services, content and advertising, including but not limited to device ID, device type including the hardware model, operating system and version, unique device identifiers and mobile network information, location, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, information collected by cookies and other tracking technologies and standard web log information.
1.7 Non-identifying, general or generic information and aggregate such information to improve the design of the platform and services.
1.8 Non-personal information based on your usage of the Platform, i.e. when you use the platform, third-party service providers, e.g. Google Analytics and other partners may receive and record non-personal information from cookies, server logs, and similar technology from your browser or mobile device, including your IP address.
Please note that the PLATFORM may combine the collected Non-Personal Information with the Personal Information. Where we do so, we will treat the combined information as Personal Information if the resulting combination may be used to readily identify or locate you in the same manner as Personal Information alone.
2. How we store your information. We use hosting provider Google Cloud Platform therefore your information may be transferred to and stored on servers in various locations both in and outside of Bangladesh. The Platform maintains control of your information. We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.
3. How do we use your information.
3.1 The collected data enables the users and the Registered Practitioners to conduct Consultations and to enable content-related functions of the Site.
3.2 The Platform does not share any of your personally identifiable or transactional information with any person or entity, other than as set out in this policy. No third party receives your personally identifiable information or other transactional data except for approximate location / geo-location information and those with whom you have transactions and share that information with. The information we collect shall be used to improve the design and content of the platform, used to notify users about updates to our site and for other communication purposes.
3.3 SMS communications: We may send you SMS messages to your secure phone number for operational purposes.
3.4 Marketing: You agree that we may use your personal information to inform you about our services and tools, deliver targeted marketing and promotional offers based on your communication preferences, and customize measure and improve our advertising. You can unsubscribe from emails at any time by clicking the unsubscribe button contained in the email.
3.5 We do not rent, sell, or share your Personally Identifiable Information with third parties or non- affiliated entities for any marketing purposes without your permission. We may use and share Non-Personally Identifiable Information for our marketing purposes, including, without limitation to marketing on other websites, e.g. use the information to control the number of times you have seen an ad, deliver ads tailored to your interests, and measure the effectiveness of ad campaigns. You can prevent us from tailoring our ads to you on other websites by deleting your cookies.
4. Sharing Information.
4.1 We disclose personal information if we are under a duty to comply with legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of the Platform or others, or protect anyone's rights, property, or safety. Such information shall be disclosed in accordance with applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent.
4.2 We may disclose personal information to our affiliates and/or third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the recipients of your personal information do not breach the privacy obligations relating to your personal information.
4.3 We may disclose your personal information for the purpose of business transition; at the sale or transfer of ownership of The Platform and/or all or part of its assets, your personal information may be among the items sold or transferred.
4.4 We may aggregate personal and other data captured through the Platform so that the data is no longer capable of identifying any individual. The platform uses industry-standard encryption technologies when transferring and receiving consumer and transaction data exchanged with our site. We may share aggregate data with advertisers and other third parties for the purposes of improving and enhancing the Platform’s services, developing and selling data and information to third parties, generating and commercializing insights and otherwise for the purposes of our business.
4.5 You may opt to integrate the Platform with other health app database. If you grant the Platform access to any other health app database, the Platform Pulse may transfer data that you store locally on your device to the health app. The Platform cannot integrate with any other health app database unless you grant access. Data accessed from the health app database shall not be shared with third party service providers and/or advertisers, without your permission. The Platform is in no way responsible for the protection of your Personal Data that is stored within any other health app. You and the any other health app database respectively are solely responsible for the protection of such information in the other health app database. Please review the respective the health app’s applicable policies and procedures before syncing and backing up your Personal Data and/or other information with the other health app database.
8. RETENTION OF DATA.
8.1 Your personal data will be retained as long as your account is active, needed to provide you services, and for a period of five (5) years after your account is closed or terminated or for a period of five (5) years after you last logged into your account (whichever is later).
8.2 We may retain certain Personal Data and other information after your account has been terminated but in an aggregated and anonymized form. Any posts or comments you submit may remain visible if and after you delete your account. We are not obligated to remove your posts or comments. We reserve the right to use your information in any aggregated data collection after you have terminated your account, however we will ensure that the use of such information will not identify you personally. We will also retain your Personal Data as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
8.3 If you remove data from your account, you will no longer see it in the App, but some backup of the data may remain in our archive servers for a reasonable period of time due to technical solutions we use. However, we undertake to delete any such backups within a reasonable period of time.
8.4 If you choose to delete the App, deactivate your account, we retain your Personal data for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
9. Accessing and updating your Information.
9.1 You can update your information through your account profile settings. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, you may request us to amend it accordingly
9.2 You may request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org. Where we hold information that you are entitled to access, we will try to provide you with the means of accessing it. You may be charged a fee to cover the administrative and other associated costs in providing the information. We will not charge for simply making the request and will not charge for making any amendment/corrections to your personal information. Please note that there may be instances where access to the personal information may not be granted, for e.g. we may need to refuse access if it would potentially interfere with the privacy of others or result in a breach of confidentiality. We may provide written reasons for any refusal upon request.